Community Navigation Evaluation Report, Merton

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Summary of report content

The key aim of the Community Navigation Pilot Service is to provide personalised information, advice and support to people using the service. Background. 363 people used the service between March 2016-July 2017. Out of the 181 referrals made to the Community Navigation Service there were 105 connections/referrals made to over 25 different organisation/services. Patients were interviewed by phone and were able to complete a survey. 92% of patients, interviewed as part of the evaluation, said that without the intervention of the service they would not have come across the services/activities on their own. 85% said the service was excellent or good. The estimated saving based on 720 GP appointments which were avoided by signposting was £36,000. Some recommendations were: That the service should be formally structured across 3 levels to formalise the types of support offered and to manage capacity within the service. A detailed review should be undertaken and recommendations produced for a plan to improve the way that Social Prescribing is able to access information about voluntary sector services.

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General details

Report title 
Community Navigation Evaluation Report, Merton
Local Healthwatch 
Healthwatch Merton
Date of publication 
Tuesday, 12 December, 2017
Date evidence capture began 
Tuesday, 12 December, 2017
Date evidence capture finished 
Tuesday, 12 December, 2017
Type of report 
Service evaluation
Key themes 
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Kidney conditions
Types of disabilities 
Mental health
Vision impairment
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.