Community insights of mutual aid WhatsApp groups during the COVID-19 pandemic

Download (PDF 485KB)
You voted 'No'.

Summary of report content

Healthwatch Tower Hamlets analysed 116 local WhatsApp groups that were organised to offer mutual aid in local communities during the COVID-19 pandemic.

They found that the main functions of these WhatsApp groups were to offer or request practical help, and to organise the provision of food to vulnerable residents.

Between April and June 2020, Healthwatch Tower Hamlets conducted a survey with 385 respondents on experiences of the COVID-19 pandemic. 25% of respondents used local mutual aid WhatsApp groups.

No recommendations were made in this report.

Would you like to look at:

General details

Report title 
Community insights of mutual aid WhatsApp groups during the COVID-19 pandemic
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Friday, 4 December, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Thursday, 30 April, 2020
Type of report 
Report
Key themes 
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 
Rep-7969

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Community services 
Other

Details of people who shared their views

Number of people who shared their views 
385
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.