Community engagement and intelligence - aapna services

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Summary of report content

Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland visited Aapna Services, Eastbourne Road, Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week. The organisation works closely with people from ethnic minority backgrounds. It provides for and supports local black, asain and minority ethnic (BAME) network groups that encourages and enables people to participate more effectively with the wider community. Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland wanted to look at referrals into the STAR Scheme (local GP Extended hours centres) and to use the visit as an opportunity to assess people’s awareness and experiences of the service. There was approximately 30 ladies attending on the day. The feedback received from the group included: • A lack of provision of information in accessible format for BAME communities. • A lack of translation resources and a lack of awareness of what services offer were barriers to accessing services. • The community had little knowledge of cancer awareness and other topics that would be beneficial in preventing long term conditions. They expressed an interest in receiving awareness sessions around these topics. Healthwatch Middlesbrough and Healthwatch Redcar reported recommendations or formal response made in this report.

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General details

Report title 
Community engagement and intelligence - aapna services
Local Healthwatch 
Healthwatch Middlesbrough
Healthwatch Redcar & Cleveland
Date of publication 
Monday, 26 February, 2018
Date evidence capture began 
Monday, 26 February, 2018
Date evidence capture finished 
Monday, 26 February, 2018
Type of report 
Report
Key themes 
Administration
Communication between staff and patients
Health promotion
Information providing
Interpreters
Healthwatch reference number 
Rep-7220

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours

Details of people who shared their views

Number of people who shared their views 
30
Age group 
Not known
Gender 
Female
Ethnicity 
Black/ African / Caribbean / Black British
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.