Summary of report contentHealthwatch Wigan and Leigh developed a survey in November 2018 to ask local residents about the Community Book- a free, online directory that allows residents of Wigan and Leigh to connect with local services, activities and events. The feedback was collected over a month using hand written surveys and an online survey. The report collected responses from 152 people, and found that over half were regular internet users. However, of the 22 people who were aware of the Community Book, only 15 had used it. The majority of respondents indicated they used word of mouth or paper publications to find out what was going on in the local area. There was an even split between positive and negative experiences of using the Community Book. The feedback suggested simplifying the Community Book to make it more user friendly, keeping updated information, and raising the awareness of it by advertising it in local companies, services and websites. No recommendations were made in the report.
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Date of publication
Thursday, 21 March, 2019
Date evidence capture began
Monday, 22 October, 2018
Date evidence capture finished
Monday, 19 November, 2018
Type of report
Digitalisation of services
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?