Community Book

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Summary of report content

Healthwatch Wigan and Leigh developed a survey in November 2018 to ask local residents about the Community Book- a free, online directory that allows residents of Wigan and Leigh to connect with local services, activities and events. The feedback was collected over a month using hand written surveys and an online survey. The report collected responses from 152 people, and found that over half were regular internet users. However, of the 22 people who were aware of the Community Book, only 15 had used it. The majority of respondents indicated they used word of mouth or paper publications to find out what was going on in the local area. There was an even split between positive and negative experiences of using the Community Book. The feedback suggested simplifying the Community Book to make it more user friendly, keeping updated information, and raising the awareness of it by advertising it in local companies, services and websites. No recommendations were made in the report.

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General details

Report title 
Community Book
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Thursday, 21 March, 2019
Date evidence capture began 
Monday, 22 October, 2018
Date evidence capture finished 
Monday, 19 November, 2018
Type of report 
Key themes 
Digitalisation of services
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.