A Co-production initiative with Bexley Mencap and the Speaking Up group

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Summary of report content

There are two parts to this report and each section is presented separately. Part A look and listen into GP practices to ascertain how learning disability (LD) friendly practices in Bexley are and Part B informs of a Enter and Views into general practice to follow up on Healthwatch Bexley’s Enter and View into GP access in 2014 for the general population. In relation to Part A, Healthwatch Bexley’s snap shot study into GP access and quality of experience for people with learning disabilities from February 2017, highlighted the vulnerability of people with learning disabilities and that respondents were not always having their needs met. Crucially, the study demonstrated that health checks should be followed up if a person does not attend, with longer appointments if necessary and that understandable information should be provided, taking into account the individual’s needs. In relation to Part B, Healthwatch Bexley inform that patients continue to have difficulties in obtaining an appointment within a time frame that is acceptable to them. Despite this, almost two thirds of patients are unaware of the extended 8-8 GP service with an overwhelming majority stating they would use it if offered. This highlight the need to make sure patients are routinely offered appointments at the GP hubs, particularly as this service is currently under-used.

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General details

Report title 
A Co-production initiative with Bexley Mencap and the Speaking Up group
Local Healthwatch 
Healthwatch Bexley
Date of publication 
Sunday, 1 July, 2018
Date evidence capture began 
Sunday, 1 July, 2018
Date evidence capture finished 
Sunday, 1 July, 2018
Type of report 
Enter and view
Report
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Continuity of care
Engagement
Quality of appointment
Quality of staffing
Quality of treatment
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7010

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Bexley Mencap
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.