Closure of the walk in clinic at Weston Church

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Summary of report content

This report was written by Healthwatch Bath and North East Somerset, 30 November, 2015. The main sentiment of the report is mixed. The topic is the closure of a walk in centre and some patients felt that in particular there would be access issues in getting to the GP surgery once the walk in closes. Whilst recommendations are not provided, staff have responded directly to people's comments explaining the reasons for closure and alternative things concerned people could do.

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General details

Report title 
Closure of the walk in clinic at Weston Church
Local Healthwatch 
Healthwatch Bath and North East Somerset
Date of publication 
Monday, 30 November, 2015
Date evidence capture began 
Tuesday, 1 July, 2014
Date evidence capture finished 
Monday, 30 November, 2015
Type of report 
Report
Key themes 
Access
Car parking access
Communication between staff and patients
Continuity of care
Quality of patient transport
Service closure
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-5771

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Post

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
23
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.