Chorley Roads Neighbourhood Hubs Conversation, Bolton

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Summary of report content

Healthwatch Bolton were approached by Bolton GP Federation to develop public engagement to open up discussion with the public in the Chorley Road area of Bolton on the subject of neighbourhood level health services. Engagement officers of Healthwatch Bolton carried out field research by way of a semi-structured questionnaire and informal one to one interviews. Results were analysed against three criteria: specific mention of services or clinicians (people), comments on patient behaviour and experience (attitude to care), comments about access and improvement (place). 61 people were interviewed in 5 venues in August 2017, total comments collected were 361 with 300 being used in the reported results. Findings were shown in three areas, what services might be available in a local hub, prevention and primary care. Specific findings to Chorley Road area were also shown in three main areas, medicine review, access and general suggestions. Almost 40% of people interviewed had not had a medication review and details of how patients should request a review would be helpful. The need to access public transport to enable access to specialist healthcare remained constant. A number of recommendations were made based on the results of the findings.

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General details

Report title 
Chorley Roads Neighbourhood Hubs Conversation, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Tuesday, 8 August, 2017
Date evidence capture began 
Tuesday, 8 August, 2017
Date evidence capture finished 
Tuesday, 8 August, 2017
Type of report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Bolton GP Federation
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Out of hours
NHS 111
Secondary care services 
Ear, nose and throat
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Adult social care
Assisted living
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.