Children and young people experiences of services

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Summary of report content

Current Government concerns state that the voices of young people are not being heard1 . A previous report by Healthwatch Nottinghamshire (Talk to Me! Children and Young People’s Experiences of Health and Social Care in Nottinghamshire, 2015) found that children and young people wanted to be treated as an adult and have their health concerns taken seriously. Healthwatch Nottinghamshire wanted to know more about this and during August 2015, their Question of the Month was the first that has looked specifically at the experiences of children and young people. Healthwatch Nottinghamshire gathered views from local children and young people in person using a postcard at nine events across the county. Healthwatch Nottinghamshire had 197 responses from children and young people. Healthwatch Nottinghamshire wanted to find out how much children and young people felt that the professionals providing their care services listened and talked to them. They found that overall, experiences were rated highly and that communication was central to this experience. Good communication featured in positive experiences and bad communication was identified in negative experiences. What is key is whether the communication of the care professional matched the expectations and needs of the patient. In some instances, the carer/parent of the patient was talked to more but this was good if it was what the patients wanted, but for many more they wanted the healthcare professional to speak directly with them. The report contains 3 recommendations in relation to communication and information providing.

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General details

Report title 
Children and young people experiences of services
Local Healthwatch 
Healthwatch Nottinghamshire
Date of publication 
Saturday, 1 August, 2015
Date evidence capture began 
Saturday, 1 August, 2015
Date evidence capture finished 
Saturday, 1 August, 2015
Type of report 
Report
Key themes 
Communication between staff and patients
Information providing
Healthwatch reference number 
Rep-6083

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
197
Age group 
All people under the age of 18
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.