Championing young people's voices on mental health services for CYP

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Summary of report content

Young Healthwatch East Sussex undertook mystery shopping research on the East Sussex CAMHS help and support website in December 2021. They felt that the design and layout of the website could be improved to make the crisis help more visible, change the formatting of the text to make it more appealing and appropriate to the audience and to ensure it was accessible on mobile devices as well as laptops. Overall they felt that the website was easy to navigate and the sections clearly labelled. They felt that the language used on the website could be improved to make it more accessible to the audience and less patronising. They felt that much of the information provided on the website wouldn’t be useful for children and young people experiencing mental health problems, as it contained little information about how to seek support. The report contains 4 recommendations.

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General details

Report title 
Championing young people's voices on mental health services for CYP
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Monday, 14 March, 2022
Date evidence capture began 
Wednesday, 1 December, 2021
Date evidence capture finished 
Friday, 31 December, 2021
Key themes 
Information providing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.