Central West London Healthwatch annual report 16/17

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Summary of report content

Healthwatch Central West London’s annual report 2016/17 outlines some of the ways in which it has made a difference to services and patient experiences in the past year by listening to the voices of the local communities and ensuring their concerns are taken seriously. It lists the priorities for each borough that it represents; Hammersmith & Fulham, Healthwatch Kensington & Chelsea, and Healthwatch Westminster. The report includes highlights from the years work, HW CWL engaged with over 5,800 people on social media, the Dignity Champions have visited nine local services, the team have spoken to 346 people about new NHS plans for health and social care and gained 550 friends of Healthwatch. The report talks about what HW achieved in the last year between the engagement days held and the people they talked/listened to. “I am delighted to be able to speak to Healthwatch in the library – I’m very impressed”. It talks about services visited by the Dignity Champions as part of their enter and view. The report highlights HW CWL’s contribution in supporting the plans for the STP by surveying how much local people knew about the future health and care plans by the NHS. Reports, engagements and outreach done in each of the three boroughs is detailed in the report covering areas such as social isolation in Kensington & Chelsea, mental heath in Hammersmith & Fulham and care coordination in the City of Westminster. HW CWL helped evaluate and review the state of the PPGs to determine how active they were and to identify the support the needed. Key issues were identified over the year through surveys and research, such as the confusing complaints procedures of providers. The report finishes with the plans for the next year, displays the year end management accounts, and welcomes new volunteers.

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General details

Report title 
Central West London Healthwatch annual report 16/17
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Thursday, 19 October, 2017
Date evidence capture began 
Saturday, 1 October, 2016
Date evidence capture finished 
Sunday, 1 October, 2017
Type of report 
Annual report
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Mental health services 
Mental health recovery service
Social care services 
Day care (social care services)
Nursing care home
Residential care home
Community services 
Community based services for people with a learning disability
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.