Summary of report contentSummary and findings: During 2016-2017 Healthwatch North Tyneside gathered information from with carers through a variety of methods to understand carers’ experiences of assessment of their needs, information and support. Methods used: a paper and online survey, engagement with carers’ groups and discussions with local service providers. 139 contributed. Focus: • Experience of Carer’s Wellbeing Assessments • Impact of caring on wellbeing • Information, advice and support for carers. Recommendations • Early identification of carers • North Tyneside Clinical Commissioning Group (CCG) work with local GP consortium to ensure that GPs are trained in how to identify carers and registration processes, health checks and general record keeping includes prompt questions and alerts for identification and assessment of carers. Compliance monitored as part of performance systems. • North Tyneside Council work with home care and other care providers to identify and refer carers is incorporated into contract specifications, reviewing procedures, monitoring systems and core training of all staff. • New GP based Care Navigators trained in identifying and working with carers. Systems should be in place to record carers issues as they arise and report these back to the CCG. • Awareness of the Carer’s Wellbeing Assessment • Joint initiative to promote the right to a carer’s assessment across the borough on an ongoing basis. • Commitment to Carers Action Plan to include a measurable target on awareness levels and uptake of carers’ assessments to improve accountability for reaching the target. • Carers’ assessment process to be reviewed to ensure that carers are made aware that they are being assessed as part of their rights under the Care Act and ensure that there is timely and clear communication on the outcome of the assessment. • Strengthening of the Carer’s Wellbeing Assessment • Review the form used to guide and record the Carer’s Wellbeing Assessment in North Tyneside. • Improving information, advice and support for carers • Commitment to Carers’ Action Plan • Improving support for carers in their care coordination role.
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Carers Wellbeing Report, North Tyneside
Healthwatch North Tyneside
Date of publication
Friday, 7 July, 2017
Date evidence capture began
Friday, 1 January, 2016
Date evidence capture finished
Friday, 7 July, 2017
Type of report
Communication between staff and patients
Continuity of care
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Another long-term condition
Mental health condition
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?