Carers Wellbeing Report, North Tyneside

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Summary of report content

Summary and findings: During 2016-2017 Healthwatch North Tyneside gathered information from with carers through a variety of methods to understand carers’ experiences of assessment of their needs, information and support. Methods used: a paper and online survey, engagement with carers’ groups and discussions with local service providers. 139 contributed. Focus: • Experience of Carer’s Wellbeing Assessments • Impact of caring on wellbeing • Information, advice and support for carers. Recommendations • Early identification of carers • North Tyneside Clinical Commissioning Group (CCG) work with local GP consortium to ensure that GPs are trained in how to identify carers and registration processes, health checks and general record keeping includes prompt questions and alerts for identification and assessment of carers. Compliance monitored as part of performance systems. • North Tyneside Council work with home care and other care providers to identify and refer carers is incorporated into contract specifications, reviewing procedures, monitoring systems and core training of all staff. • New GP based Care Navigators trained in identifying and working with carers. Systems should be in place to record carers issues as they arise and report these back to the CCG. • Awareness of the Carer’s Wellbeing Assessment • Joint initiative to promote the right to a carer’s assessment across the borough on an ongoing basis. • Commitment to Carers Action Plan to include a measurable target on awareness levels and uptake of carers’ assessments to improve accountability for reaching the target. • Carers’ assessment process to be reviewed to ensure that carers are made aware that they are being assessed as part of their rights under the Care Act and ensure that there is timely and clear communication on the outcome of the assessment. • Strengthening of the Carer’s Wellbeing Assessment • Review the form used to guide and record the Carer’s Wellbeing Assessment in North Tyneside. • Improving information, advice and support for carers • Commitment to Carers’ Action Plan • Improving support for carers in their care coordination role.

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General details

Report title 
Carers Wellbeing Report, North Tyneside
Local Healthwatch 
Healthwatch North Tyneside
Date of publication 
Friday, 7 July, 2017
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 7 July, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Continuity of care
Health inequalities
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6532

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
Focus group
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Assessment
Respite care

Details about conditions and diseases

Types of disabilities 
Mobility
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Learning disability
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
139
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.