The carers support centre: mental health carers

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Summary of report content

Healthwatch Bristol visited The Carers Support Centre mental health carers support group to gather feedback on peoples experiences of health and social care services. There were eight people in attendance when Healthwatch Bristol visited on Tuesday 8 November and an informal discussion was had to share experiences and issues, and signpost to advocacy support and Well Aware. Their were 14 comments received from the session, the key themes included: The lack of support in the community for mental health is a regular issue raised with Healthwatch Bristol and is a key and clear theme in this engagement summary. ; a lack of specialist support and respite for carers of those with mental health issues; carers not being listened to or having information shared with them was an issue raised during this session, as was the importance of having an effective care coordinator to support the care of the person with a mental illness.

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General details

Report title 
The carers support centre: mental health carers
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Tuesday, 8 November, 2016
Date evidence capture began 
Tuesday, 8 November, 2016
Date evidence capture finished 
Tuesday, 8 November, 2016
Type of report 
Report
Key themes 
Access
Quality of care
Quality of treatment
Healthwatch reference number 
Rep-1022

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Focus group
Structured interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
14
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.