Care for me at home exhibition

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Summary of report content

Healthwatch Bexley carried out several interviews with people who received home care in Bexley, between May and September 2015, aged 55 to 102 years old. The work was done as part of a study undertaken by Healthwatch Bexley, University of Kent and Christ Church University, to understand home care provision in Bexley. The report identifies a number of key issues: unreliable staffing particularly when care workers are late or inflexible to change the length or frequency of their visits; lack of social support and activities to reduce isolation and loneliness; and poor involvement in care planning to improve services. Lack of consistency of care worker, attitude of care worker, or language barriers were cited as reasons for not benefitting from a positive relationship with care workers. Positive experiences were also referenced in the report highlighting the positive relationship are enabled by consistency and empathetic interactions with the carer workers. Recipients of care valued friendliness, empathy, individual care and humour. For many respondents, home care visits were the only human contact they received or frequently felt. When done well, the contact enhanced their quality of life. No recommendations were made in the report.

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General details

Report title 
Care for me at home exhibition
Local Healthwatch 
Healthwatch Bexley
Date of publication 
Tuesday, 1 December, 2015
Date evidence capture began 
Friday, 1 May, 2015
Date evidence capture finished 
Wednesday, 30 September, 2015
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Academics from the University of Kent and Christ Church University, Canterbury
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
65-85 years
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.