Care Homes and COVID: The reality

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Summary of report content

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General details

Report title 
Care Homes and COVID: The reality
Local Healthwatch 
Healthwatch Kent
Date of publication 
Tuesday, 21 July, 2020
Type of report 
Report
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Digitalisation of services
Health and safety
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Support
Healthwatch reference number 
Rep-7682

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
How was the information collected? 
Telephone
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
204
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.