Care at Home Open Forum Event 12th November 2019

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Summary of report content

Healthwatch Blackburn with Darwen undertook an Open Care Forum on 12 November 2019, as home care was a local priority.  This was the second of a series of four forums that they facilitated, inviting service users, family carers, service providers, and commissioners to attend and talk about the issues raised.  The findings would be given to commissioners to inform and challenge where necessary service improvement and quality.

The issues discussed at this forum included concerns about triage and assessment; no information given about hospital discharge, complaints handling, equipment services.  There were 4 issues on which Healthwatch agreed to take action, including on triage processes, discharge processes, complaints procedures and making the online information portal more user friendly.

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General details

Report title 
Care at Home Open Forum Event 12th November 2019
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Monday, 27 January, 2020
Date evidence capture began 
Tuesday, 12 November, 2019
Date evidence capture finished 
Tuesday, 12 November, 2019
Type of report 
Key themes 
Complaints procedure
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Home care / domiciliary care

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.