The Care Act snapshot survey report

Download (PDF 496KB)

Summary of report content

Healthwatch Worcestershire created this report to find out more about the extent to which people had heard of the Care Act, and how they would out find information about it. Healthwatch Worcestershire also wanted to know about people’s use of and preference for online sources of information, so they put together a short survey asking about it and was intended to be a quickly completed “snapshot” of views. 202 people completed the survey, with findings including: - 91% of people had not heard of the care act. - 93% did not know what the main changes that would be brought in by the act were. - 50% said they did not use the internet and 50% said they did. The report included 8 recommendations or points for consideration, including: - Consideration should be given to producing a communication plan relating to the Care Act to raise awareness of the main provisions of the Act, in particular people’s rights under the Act. - A wide range of communication channels should continue to be made available when targeting information / health messages across all age groups to improve access for people who do not use the internet. - Specific consideration should be given to how BAME communities will access information and advice. There is no provider response in the report.

Would you like to look at:

General details

Report title 
The Care Act snapshot survey report
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Tuesday, 1 November, 2016
Type of report 
Key themes 
Digitalisation of services
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Age UK Herefordshire and Worcestershire
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.