Summary of report contentThis report focuses on the Cancer Services available at Royal Derby Hospital, part of Derby Teaching Hospitals NHS Foundation Trust. Patient Experience (100 individual comments in total) was collected via specific public facing engagements in January 2017. There were also 11 case studies caried out recording, at lenghth, individual experiences. The comments collected were mostly positive ( 74%) with only 13% negative. The remainder classed as indifferent. Royal Derby Hospital is part of Derby Teaching Hospitals NHS Foundation Trust. Issues raised were: Parking is a major issue Delays with Community Transport Poor waiting times for OPDs One patient advised they felt bullied by a member of medical staff Empathy, compassion, and excellent service by Cancer Services staff Good level of information provided to patients Enabling patients to deal with a difficult diagnosis Good communication (categorised as improved communications by patients/family who have used the service before) Giving time and not rushing patients Listening to what patients have to say Overall classed as a caring service by the majority of patients interviewed Recommendations were made and the Hospital replied to each individual case study and recommendation. Changes have been intimates as a result of the recommendations.
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Cancer services in focus
Date of publication
Thursday, 27 July, 2017
Date evidence capture began
Sunday, 1 January, 2017
Date evidence capture finished
Tuesday, 31 January, 2017
Type of report
Building and facilities
Car parking access
Car parking charges
Communication between staff and patients
Quality of appointment
Quality of care
Quality of patient transport
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Conditions or diseases
Types of long term conditions
Cancer in the last 5 years
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?
Tangible Impact (cost related)