Cancer services in focus

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Summary of report content

This report focuses on the Cancer Services available at Royal Derby Hospital, part of Derby Teaching Hospitals NHS Foundation Trust. Patient Experience (100 individual comments in total) was collected via specific public facing engagements in January 2017. There were also 11 case studies caried out recording, at lenghth, individual experiences. The comments collected were mostly positive ( 74%) with only 13% negative. The remainder classed as indifferent. Royal Derby Hospital is part of Derby Teaching Hospitals NHS Foundation Trust. Issues raised were: Parking is a major issue Delays with Community Transport Poor waiting times for OPDs One patient advised they felt bullied by a member of medical staff Empathy, compassion, and excellent service by Cancer Services staff Good level of information provided to patients Enabling patients to deal with a difficult diagnosis Good communication (categorised as improved communications by patients/family who have used the service before) Giving time and not rushing patients Listening to what patients have to say Overall classed as a caring service by the majority of patients interviewed Recommendations were made and the Hospital replied to each individual case study and recommendation. Changes have been intimates as a result of the recommendations.

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General details

Report title 
Cancer services in focus
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 27 July, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Tuesday, 31 January, 2017
Type of report 
Patient experience
Key themes 
Building and facilities
Car parking access
Car parking charges
Communication between staff and patients
Holistic support
Information providing
Quality of appointment
Quality of care
Quality of patient transport
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Secondary care services 
Cancer services
Other services 
Patient transport

Details about conditions and diseases

Conditions or diseases 
Types of long term conditions 
Cancer in the last 5 years

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.