Burgess Hill Listening Tour

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Summary of report content

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General details

Report title 
Burgess Hill Listening Tour
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Friday, 1 February, 2019
Date evidence capture began 
Monday, 1 October, 2018
Date evidence capture finished 
Friday, 30 November, 2018
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Complaints procedure
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Prescription
Quality of appointment
Service closure
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-4410

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Not known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Maternity
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
600
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.