Bulletin - October 2017

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Summary of report content

Healthwatch Worcestershire created a bulletin to highlight their achievements and findings. This bulletin includes updates on work they have done and what has come of it. There are details of a service provider response to the 'Care in the corridor' report they published earlier in the year, as well as results of communications they have had with Midlands Regional Association for the Deaf. There is a call for people to give feedback about using services for those with Autism Spectrum Conditions, and information about an NHS 111 survey that Healthwatch Worcestershire were running. In addition to this, There is a call for people to participate in a national consultation on items available for routine prescription. The bulletin also includes details of how to get in touch with Healthwatch Worcestershire and details of a board meeting.

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General details

Report title 
Bulletin - October 2017
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Sunday, 1 October, 2017
Type of report 
Report
Impact or progress
Key themes 
Access
Communication between staff and patients
Engagement
Information providing
Prescription
Service delivery organisation and staffing
Healthwatch reference number 
Rep-5774

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Consultation
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
NHS 111
Secondary care services 
Acute services with overnight beds
Urgent and emergency care services 
NHS 111

Details about conditions and diseases

Types of disabilities 
Hearing
Types of long term conditions 
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
119
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.