Born well growing well community insights

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Summary of report content

This report examines important aspects of the services provided in Tower Hamlets to new and expectant parents; children and young people. The data they have used has been collected between January 2016 and June 2018. Healthwatch Tower Hamlets have spoken to: 655 users of maternity services, identifying a total of 2321 issues; 431 parents and carers who accessed health and social care services for their children, identifying a total of 1287 issues; 158 young people (aged 14-24), identifying a total of 516 issues.

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General details

Report title 
Born well growing well community insights
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Sunday, 7 January, 2018
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 1 June, 2018
Type of report 
Report
Key themes 
Administration
Communication between staff and patients
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4166

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Baby clinic
GP practice
Secondary care services 
Maternity
Paediatrics

Details of people who shared their views

Number of people who shared their views 
1105
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.