Booking an eye test report

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Summary of report content

Healthwatch Isles of Scilly ran a community survey in April and May 2015 which asked people to rate all services they had used in the last 12 months and add their comments. Most respondents rated optometry provision as poor, and comments indicated that availability of appointments and waiting times were an issue. In September 2015 Healthwatch Isles of Scilly ran a short straw poll which focused on choice and waiting times. Healthwatch Isles of Scilly have discussed both surveys with Dr Garman of St Marys Health Centre, as provider of the service.

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General details

Report title 
Booking an eye test report
Local Healthwatch 
Healthwatch Isles of Scilly
Date of publication 
Tuesday, 1 September, 2015
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Tuesday, 1 September, 2015
Type of report 
Report
Key themes 
Booking appointments
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6116

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Optometry services

Details of people who shared their views

Number of people who shared their views 
58
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.