Bereavement Services Report

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Summary of report content

Healthwatch Darlington conducted an online survey with 61 respondents looking at the current situation of bereavement services to identify any gaps in provision. 

It was found that friends and family are a good resource, although, people also seek help from GPs, hospice and counseling services. A small number of people found that bereavements services offered in Darlington, could be counterproductive. However, this is a small sample and males were severely underrepresented, so their views may be different from other people's. A service is needed and appreciated by people who are bereaved and although many people manage to cope with the help of social support, some do need additional help.

Therefore, recommendations have been made referring to three levels of implementation. Level 1 includes the need for a basic understanding and awareness of grief reactions in the public, private and voluntary and community sectors in Darlington, due to the lack of provision for our residents with the use of generic materials such as leaflets. Level 2 includes the need to introduce bereavement counseling within the mental health services offered in Darlington, such as Talking Changes. Level 3 includes that commissioners, providers, funders and key stakeholders in Darlington need to take note of the levels of bereavement support that is needed for our community and understand how much the provision is valued by those that need it most, so that grief does not manifest itself into a mental or physical health issue. 

The Darlington CCG has provided a response. 

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General details

Report title 
Bereavement Services Report
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Wednesday, 26 June, 2019
Date evidence capture began 
Monday, 23 July, 2018
Date evidence capture finished 
Sunday, 30 September, 2018
Type of report 
Report
Key themes 
Access
Engagement
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Referrals
Support
Healthwatch reference number 
Rep-4639

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
61
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.