Bedfordshire, Luton and Milton Keynes sustainability and transformation snapshot survey

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Summary of report content

Following the introduction of the Bedfordshire, Luton and Milton Keynes (BLMK) Sustainability and Transformation (STP) Plans, local Healthwatch within the BLMK footprint, conducted a snapshot survey in June 2017, using a short questionnaire to determine whether local people were aware of the plans for their area. The questionnaire was designed to: Understand what local people know about the plans a year after the introduction of the STP's; determine whether people feel currently involved in how the plans were taking shape; ascertain whether people want more information about the plans and how this could be achieved; produce an initial entry survey on local people's understanding, to enable the organisations involved to measure improvement in communications, as the STP developed. Local Healthwatch across the BLMK footprint widely distributed the survey during the period June to September 2017, and spoke with over 345 people. The main findings are outlined in the Results Summary section, but overall local Healthwatch in the BLMK area would recommend that further communication and engagement be conducted, so that those who use health and care services within their locality are aware of any changes as they take place. Local Healthwatch recognises that the BLMK STP is an ambiguous and fluid topic, however our findings have highlighted that when people have 'heard of' the STP, they are not confident in their understanding of what it means and want to know more. In addition, the majority of people spoken with felt they had no opportunity to comment on the Plans they had seen. Through the Healthwatch Network, we are aware that there are some other 'footprints' which conduct more robust engagement and communication with the public. These 'footprints' involve local residents in their Plans and local Healthwatch feels that our own 'footprint' would benefit from engaging with the public at every stage of the process. The report includes 5 recommendations. The report does not include a response from the provider.

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General details

Report title 
Bedfordshire, Luton and Milton Keynes sustainability and transformation snapshot survey
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Tuesday, 21 November, 2017
Date evidence capture began 
Tuesday, 21 November, 2017
Date evidence capture finished 
Tuesday, 21 November, 2017
Type of report 
Report
Key themes 
Engagement
Healthwatch reference number 
Rep-1831

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Community services 
Other

Details of people who shared their views

Number of people who shared their views 
345
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.