Summary of report contentHealthwatch Blackburn with Darwen has worked to find out the views and experiences of asylum seekers and refugees, which will allow Healthwatch Blackburn with Darwen to influence local health and social care provision to best meet their needs. The engagement took place over a 5-month period between August 2017 and December 2017, allowing Healthwatch Blackburn with Darwen to engage with 60 individuals. Key findings are: Whilst 94% of asylum seekers and refugees are registered with GP and 76% have a good or average experience at their GP surgery. 18% have been referred/accessed mental health/counselling services, despite the fact that our findings show 76% had reported leaving their country of origin due to either state persecution, regional conflict or war. Language barriers and fear of stigma are factors in the reluctance of asylum seekers and refugees to share past and possibly traumatic experiences with health professionals. ‘Safe space’ environments such as the ARC and YMCA appear to be more conducive to asylum seekers and refugees sharing their experiences and stories. Recommendations are: Health and social care providers to utilise available translation services such as Language Line to meet the language needs of asylum seekers/refugees in order to meet the Public Sector Equality Duty of the Equality Act 2010. Build on the ‘safe space’ atmosphere of organisations such as the ARC and YMCA to signpost asylum seekers and refugees to mental health/counselling (possibly self-referral) To build evidence of best practice to share across the public sector for meeting the needs of asylum seekers/refugees.
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Asylum seeker and refugee community report
Healthwatch Blackburn with Darwen
Date of publication
Thursday, 1 March, 2018
Date evidence capture began
Tuesday, 1 August, 2017
Date evidence capture finished
Friday, 1 December, 2017
Type of report
Communication between staff and patients
Continuity of care
Cost of services
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Community mental health team (CMHT)
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?