April 2022 Feedback report

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Summary of report content

Healthwatch Greenwich reports on key themes in the feedback they have received in April 2022.  During this period they heard from 407 people.


The main themes covered in this report are:


  • GP surgery front desk staff
  • Telephone waiting times to get through to GP surgeries
  • Access to GP appointments
  • Use of e -consult and telephone consultations
  • Prescriptions
  • Vaccine and Covid-19 testing
  • Waiting times at A&E and Urgent Care
  • Elective procedures
  • Waits for phlebotomy appointments
  • Mixed experiences of maternity care
  • Information about baby clinics
  • Paediatric care
  • Communication with the local hospital

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General details

Report title 
April 2022 Feedback report
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Friday, 27 May, 2022
Date evidence capture began 
Friday, 1 April, 2022
Date evidence capture finished 
Saturday, 30 April, 2022
Key themes 
Booking appointments
Communication between staff and patients
Consent to care and treatment
Digitalisation of services
Holistic support
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.