Annual Report 2020/21

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Summary of report content

Healthwatch Cheshire West report on their achievements for 2020/21.

54 volunteers helped them to carry out their work. They employed 6 staff and received £166,992 in funding from the local authority.

They heard from 1,927 people this year about their experiences of health, social care and wellbeing.

They engaged with, supported, and provided advice and information to 20,545 people online, on social media, by email, over the telephone, and face-to-face during the COVID-19 pandemic this year.

They supported the COVID-19 vaccination process at 3 vaccination centres across 10 days

They published 30 reports about the improvements people would like to see with their health and social care, and from this, made recommendations for improvement.

The report also sets out the changes Healthwatch Cheshire West secured to the delivery of health and social care.

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General details

Report title 
Annual Report 2020/21
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Friday, 3 September, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Community services 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.