Summary of report content
Healthwatch Norfolk reports on its achievements in 2020/21.
During this year they:
- Heard from 652 people
- Provided advice and information to 8,513 people
- Engaged with and supported 7,903 people during the Covid-19 pandemic
- Published 15 reports.
Issues they worked on during the year include:
- Responding to Covid-19
- Impact of the pandemic on care homes
- Digital health care
- Mental health
- Access to dentistry
Would you like to look at:
Annual report 2020-2021
Date of publication
Friday, 2 July, 2021
Date evidence capture began
Wednesday, 1 April, 2020
Date evidence capture finished
Wednesday, 31 March, 2021
Digitalisation of services
Lifestyle and wellbeing
Service delivery organisation and staffing
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?