Annual report 2019-2020

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Summary of report content

This report gives you an overview of the work Healthwatch Coventry have undertaken between 1 April 2019 - 31 March 2020.  We have published 8 reports about the improvements people would like to see with their health and social care, and from this, we made 46 recommendations for improvement based on what local people told us.

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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Complaints procedure
Discharge
Engagement
Other
Prescription
Other information of note about this report 
Good Practice
Case Study

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Acute services with overnight beds
Social care services 
Adult social care
Assessment
Residential care home
Respite care
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
2594
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.