Annual report 2019-2020

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Summary of report content

This is Healthwatch Shropshire’s annual report for 2019-20. During this year, they focused on people’s experiences of mental health and well-being including 0-25 services and quality of dementia care in care homes; adult social care looking into discharge and care homes; access to technology, care records and out of hours services within primary care; and community resilience under prevention and social prescribing.

They had 6 staff and support from 23 volunteers who helped them to provide support to 753 people who shared their experiences of health and social care and information and signposting to another 134. They reached out to over 2000 people via face-to-face and community events and published 24 reports with 126 recommendations.

Through their work, Healthwatch Shropshire undertook a case study which looked at the importance of communication at end of life. They also undertook survey about home care and reached out to veterans and serving personnel. They focused on improving mental health support for parents, suicide prevention within the rural farming community, understanding how people access primary care including GPs and pharmacies, and spoke to young people about what they think about social prescribing and how it works for them. They also undertook work to feed into the NHS Long Term Plan.

The report contains a message from the Chief Officer of Healthwatch Shropshire which highlights their plans for next year when they will focus on Mental health for all age groups, prevention and place-based care, acute care and workforce recruitment training and support.


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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 6 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Digitalisation of services
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
Structured interview
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Out of hours
Secondary care services 
End of life care
Mental health services 
Child and adolescent mental health services (CAMHS)
Psychiatry / mental health (other services)
Social care services 
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals

Outcomes and impact

Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.