Annual Report 2018-19

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Summary of report content

Healthwatch Leicester and Leicestershire reported on their activity during 2018-19. This included: gathering local people's views about the changes they want to see to health and social care; representing the community on the Local Maternity Systems Board and the local Maternity Voices Partnership group; gathering people's experiences of accessing GP services; and providing people with advice and information. The report also includes information about the work of Healthwatch Leicester and Leicestershire's volunteers, finances and plans for the next year.

The report also features messages from the Chair and Manager of Healthwatch Leicester and Leicestershire, and Sir Robert Francis QC, Chair of Healthwatch England.

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General details

Report title 
Annual Report 2018-19
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Thursday, 29 August, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Booking appointments
Communication between staff and patients
Information providing
Public involvement
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
User stories

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.