Annual report 2018-19

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Summary of report content

Healthwatch Luton reported on their activities during 2018-19. These included: learning about the changes local people wanted to see in different areas of health and social care; holding a Young Person’s Event; gathering Roma and Traveler experiences of health and care in Luton; focusing on mental health services, and engaging with residents about the NHS England Long Term Plan.

Healthwatch Luton also reported on: the advice and information they provided people with over the year; the work of their team of volunteers; finances; and plans for the next year. The report features messages from the Healthwatch Luton Chair and Chief Executive.

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General details

Report title 
Annual report 2018-19
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 29 July, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.