Annual Report 2018-19

Download (PDF 5.01MB)

Summary of report content

Would you like to look at:

General details

Report title 
Annual Report 2018-19
Local Healthwatch 
Healthwatch West Berkshire
Date of publication 
Wednesday, 10 July, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Access
Continuity of care
Diagnosis
Health and safety
Health inequalities
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Referrals
Support
Healthwatch reference number 
Rep-4664

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Focus group
Observation
Structured interview
Survey
Unstructured Interview
User stories
How was the information collected? 
Research

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Pain management clinics
Mental health services 
Mental health crisis service
Social care services 
Assessment
Community services 
Community based services for people with a learning disability

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.