Annual Report 2018-19

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Summary of report content

The annual report for 2018-19 was published by Healthwatch West Berkshire which highlighted their achievements for the year and the difference their work has made on peoples’ lives.

The report states that in 2018-19, 62 people shared their health and social care story with Healthwatch West Berkshire, which was 39% more than last year; they had support of 18 volunteers who helped to carry out their work; 25,565 people accessed advice and information online or contacted them with questions about local support; they visited 17 services, 39 community events and 244 meetings to understand people’s experience of care; they suggested 57 improvements, of which 35 have been adopted by services; and 38% more people engaged with them through their website and social media.

Their work has led to wide spread coverage about homelessness and the rough sleepers on local broadcast, print and online media resulting in the local MP raising the issue with the Minister of Health and the local council receiving £212,000 extra funding from the National Government via the Rough Sleepers Initiative Fund; they have also supported the Royal Berkshire Hospital to organise a screening of a film on fibromyalgia at Newbury College and at West Berkshire Community Hospital.

Over the next year, Healthwatch West Berkshire plans to play active role in Homeless Strategy Groups Winter Plan 2019; launch the Voice of Disability Report to the public; ensure the review of Crisis Services results in meaningful change for those suffering from Mental Health challenges; and continue to raise awareness about fibromyalgia in young people.

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General details

Report title 
Annual Report 2018-19
Local Healthwatch 
Healthwatch West Berkshire
Date of publication 
Wednesday, 10 July, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Continuity of care
Health and safety
Health inequalities
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Focus group
Structured interview
Unstructured Interview
User stories
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Pain management clinics
Mental health services 
Mental health crisis service
Social care services 
Community services 
Community based services for people with a learning disability

Details of people who shared their views

Age group 
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.