Summary of report contentHealthwatch Staffordshire Annual Report details the impact and activities carried out in 2017-18 to place patients and the public at the heart of health and social care service improvement.
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Annual report 2017/18
Date of publication
Saturday, 30 June, 2018
Date evidence capture began
Saturday, 1 April, 2017
Date evidence capture finished
Saturday, 31 March, 2018
Type of report
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Quality of care
Quality of patient transport
Quality of staffing
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other (please specify)
If this work has been done in partnership, who is the partner?
Various partners referenced in Annual Report
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Care of the elderly
Mental health services
Learning disability service
Community based services for people who misuse substances
Prison healthcare services
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Specific ethnicity if known
Other population characteristics
People who misuse drugs
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)