Annual Report 2016/17

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Summary of report content

This is Healthwatch Kingston’s Annual Report for 2016/2017 which highlights their projects and achievements for the year gone and lists their future priorities and plans after wining the tender to deliver their services for the next 4 years. The report identified the two main aspects of success for the past year, the first being the New Mental Health Strategy for Kingston with the aim of enhancing the mental health and wellbeing of the community over the next 5 years and shifting the provision of services towards prevention and early intervention. Over 200 people participated in delivering the strategy many of whom were vulnerable and disadvantaged. The second big project delivered this year was working with local grassroots groups and voluntary sector to have meaningful conversations with a diverse group of local people about local health care issues. This was achieved through 15 events attended by 680 people. The report also talks about a mental health project taking place in summer of 2016 in partnership of Healthwatch Richmond and local youth councils about listening to young people and finding out what support they need and what services they would like to access if they had a choice. As part of this project a report was produced after talking to 1,580 young people and their invaluable insights were used to produce a short film. From September 2016 – January 2017 HW Kingston’s Hospital Services Task Group members visited 10 outpatient departments at Kingston Hospital and collected the views of 84 patients about the communication process between themselves and the hospital. The community Services Task Group members distributed 235 questionnaires to service users, including visiting two-day care centres to gather evidence about current home care provisions. HW received 66 completed forms back, based on which they made recommendation to the Care Agencies and the Royal Borough of Kingston. The report identifies HW Kingston’s ongoing role as an independent entity offering free, friendly and confidential services independent from the NHS. This role entails signposting, providing information about choices in health and social care and where to complain. The report is finalised with a list of aims, objectives and aspirations for the future.

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General details

Report title 
Annual Report 2016/17
Local Healthwatch 
Healthwatch Kingston upon Thames
Date of publication 
Wednesday, 25 October, 2017
Date evidence capture began 
Thursday, 3 March, 2016
Date evidence capture finished 
Wednesday, 3 May, 2017
Type of report 
Annual report
Key themes 
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.