Annual Report 2016-17

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Summary of report content

Healthwatch Knowsley Annual Report details the impact and activities carried out in 2016/2017 to place patients and the public at the heart of health and social care service improvement.

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General details

Report title 
Annual Report 2016-17
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Tuesday, 12 September, 2017
Date evidence capture began 
Monday, 4 April, 2016
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Annual report
Key themes 
Access
Booking appointments
Communication between staff and patients
Health inequalities
Public involvement
Quality of appointment
Quality of care
Healthwatch reference number 
Rep-1614

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Health visitor
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Appointments
Accident & emergency
Social care services 
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.