Annual report

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Summary of report content

Healthwatch Torbay's Annual Report covers several topics: highlights of the 2018/2019 year, how they've made a difference, how they've helped to answer people's questions, championing their community, working with partners, their finances and their plans for the next year. 

Over the past year, Torbay has met hundreds of local people at community events and has engaged with nearly 326,000 people via their Facebook and Twitter pages. They have released 12 feedback reports on issues such as learning disability support, drug & alcohol services and what young people feel about living in Torbay. 

Their award-winning pilot Digital Project has been funded further so they can continue to show more people how to access local health, social care and wellbeing services in Torbay using the internet. They have provided people with advice and information through The Fair Project and Advocacy Support.

This report contains other outcomes in urgent care, ambulance services and patient participation groups at a glance. 

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General details

Report title 
Annual report
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Friday, 28 June, 2019
Date evidence capture began 
Friday, 30 March, 2018
Date evidence capture finished 
Tuesday, 2 April, 2019
Type of report 
Annual report
Key themes 
Digitalisation of services
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
General surgery
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Residential care home
Community services 
Community based services for people who misuse substances
Community based services for people with a learning disability
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.