Healthwatch Torbay's Annual Report covers several topics: highlights of the 2018/2019 year, how they've made a difference, how they've helped to answer people's questions, championing their community, working with partners, their finances and their plans for the next year.
Over the past year, Torbay has met hundreds of local people at community events and has engaged with nearly 326,000 people via their Facebook and Twitter pages. They have released 12 feedback reports on issues such as learning disability support, drug & alcohol services and what young people feel about living in Torbay.
Their award-winning pilot Digital Project has been funded further so they can continue to show more people how to access local health, social care and wellbeing services in Torbay using the internet. They have provided people with advice and information through The Fair Project and Advocacy Support.
This report contains other outcomes in urgent care, ambulance services and patient participation groups at a glance.
Date evidence capture began
Date evidence capture finished
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact external to the report?