A&E visit survey, Cheshire West & East

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Summary of report content

As a result of priorities set during April and May of 2017, Healthwatch Cheshire East and West decided to gain a snapshot view of the 3 A&E departments in Cheshire. They were particularly interested in the route patients had taken to access in A&E. They also decided that all 11 A & E departments in Cheshire and Merseyside should be assessed as well. To give a consistent snapshot of A&E departments across Cheshire and Merseyside, the survey was conducted on the same day at the same time across the region. To enable Healthwatch to cover 11 A&E departments, it was agreed that 9differentHealthwatch would be involved in designing the questionnaires, the conducting of the survey and the collating of information.These Healthwatch were: •Healthwatch Cheshire East •Healthwatch Halton •Healthwatch Knowsley •HealthwatchLiverpoo l•Healthwatch Sefton •Healthwatch St Helens •Healthwatch Warrington •Healthwatch Cheshire West •Healthwatch Wirral. The 11 A & E departments were: Aintree, Alder Hey, Liverpool Women’sRoyal, Liverpool, Southport, Countess of Chester, Leighton, Macclesfield General, Arrowe Park, Warrington, Whiston. The surveys were carried out on 17/7/2017 in a 3 hour period. There were 345 resposes in total. The survey recorded peoples experiences as to why people attended, how often they attended and peoples experiences of A & E. No recommendations were made.

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General details

Report title 
A&E visit survey, Cheshire West & East
Local Healthwatch 
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Date of publication 
Monday, 17 July, 2017
Date evidence capture began 
Monday, 17 July, 2017
Date evidence capture finished 
Monday, 17 July, 2017
Type of report 
Patient experience
Key themes 
Booking appointments
Communication between staff and patients
Quality of care
Quality of staffing
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Secondary care services 
Acute services with overnight beds
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.