Advice and information to migrant communities during Covid-19

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Summary of report content

Healthwatch Islington undertook research on local people’s experience of the Covid-19 pandemic.  This included 180 local residents from migrant communities, who found it difficult to follow government guidance as it wasn’t accessible to them, and this was having an impact on other local organisations, who couldn’t operate as normal due to lockdown restrictions.


Healthwatch Islington worked with other local organisations to develop a project to support migrant communities during the period June to August 2020.  This report outlines the project activities and findings and the impact the project had on the local community.


Activities included an information resource; one to one support for residents and online events.  Altogether they reached 1,698 residents.


Key issues identified included:


  • Advice on cleaning the home safely
  • Access to wellbeing services
  • Shopping and Covid
  • Access to health and care services
  • Social isolation
  • Public transport and Covid
  • Mental health

The report sets out the impact that the project had on the target audience, including how useful people felt the information and support they were given.

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General details

Report title 
Advice and information to migrant communities during Covid-19
Local Healthwatch 
Healthwatch Islington
Date of publication 
Monday, 11 January, 2021
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health inequalities
Information providing
Lifestyle and wellbeing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Mixed / multiple ethnic groups
Specific ethnicity if known 
Any other Asian background
Any other ethnic group
English/Welsh/Scottish/Northern Irish/British
Sexual orientation 
Not known
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.