Accessing Maternity Services during the COVID-19 Pandemic: Phase 2

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Summary of report content

This report is based on Phase 2 of the work that Healthwatch St Helens has carried out around maternity services. The survey went live again in April 2021 and received 90 responses.

As in the first survey, Healthwatch St Helens wanted to know what mothers-to-be or new mums who had used maternity services provided by St Helens and Knowsley Trust had experienced, while restrictions were in place due to COVID-19. The questions covered care at all stages of pregnancy, from antenatal, labour and delivery, and neonatal. The questions targeted expected service delivery such as information provided, birth partner allowed to attend scans and the birth, and emotional support.

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General details

Report title 
Accessing Maternity Services during the COVID-19 Pandemic: Phase 2
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Monday, 26 July, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Holistic support
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Voluntary and Community Sector
If this work has been done in partnership, who is the partner? 
Maternity Voices Partnership (MVP)
Primary research method used 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.