Accessible Information Standard - University Lewisham Hospital

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Summary of report content

In 2016, Healthwatch Lewisham published a report “See Hear Now - Access to health and wellbeing services for people with sensory impairments and learning disabilities”. The engagement for this inquiry was carried out before the formal deadline for the implementation of the NHS Accessible Information Standard (AIS) in July 2016. Key highlights included communication barriers for people with visual and hearing disabilities, and a lack of awareness and availability of sign language interpreters. The Enter and View visits to University Hospital Lewisham are part of a wider review looking into the implementation of the standard in the borough, which included Enter and View visits to other providers such as GPs, pharmacies, and opticians. In addition Healthwatch Lewisham engaged with people affected by the standard such as people with sight and hearing loss and people with learning disabilities. The aim of the engagement was to gather their experience of local services in relation to the standard. The report identifies themes around signage, information, accessibility, patient call out system, fire safety and interaction with staff. The report contains 15 recommendations in relation to the above theme.

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General details

Report title 
Accessible Information Standard - University Lewisham Hospital
Local Healthwatch 
Healthwatch Lewisham
Date of publication 
Saturday, 25 August, 2018
Date evidence capture began 
Saturday, 25 August, 2018
Date evidence capture finished 
Saturday, 25 August, 2018
Type of report 
Enter and view
Key themes 
Health promotion
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.