Accessible Information Standard impact report

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Summary of report content

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General details

Report title 
Accessible Information Standard impact report
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Monday, 2 October, 2017
Date evidence capture finished 
Friday, 29 December, 2017
Type of report 
Patient experience
Key themes 
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
RNIB, Royal United Hospital Bath, BaNES Clinical CommissioningGroup (CCG), B&NES Council, South Gloucestershire CCG and South Gloucestershire Council, The Hive Avon
Primary research method used 
User stories
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details about conditions and diseases

Types of disabilities 
Vision impairment
Types of long term conditions 
Blindness or severe visual impairment
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Does the information include public's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.