Summary of report contentThis report brings together the findings of two separate projects that looked at the experiences of people who need accessible information when they use health or care services. These started under Healthwatch Cambridgeshire and Healthwatch Peterborough, who combined on 1 April 2017 and now work together as one organisation. Between October 2016 and the summer of 2017, Healthwatch Cambridgeshire and Healthwatch Peterborough spoke to over 180 people about their experiences of getting accessible information when they used health or care services. Overall, they found low levels of awareness about the Accessible Information Standard. The themes that emerged from what people told them were similar in both areas and for most people. Most people are getting some level of accessible information support. This was variable and even those getting some support are not getting all the support they need. Healthwatch Cambridgeshire and Healthwatch Peterborough informed that it is likely that people are being given treatment without consent as they do not understand what they are consenting to. Staff attitudes are mostly positive towards providing accessible information. However, the report highlights frontline NHS and care staff would benefit from training in disability awareness and their responsibilities under the Accessible Information Standard. Healthwatch Cambridgeshire and Healthwatch Peterborough included 8 recommendations within the report.
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Accessible information as standard
Date of publication
Wednesday, 8 November, 2017
Date evidence capture began
Tuesday, 8 November, 2016
Date evidence capture finished
Tuesday, 1 August, 2017
Type of report
Consent to care and treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?