Accessible Information Standard

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Summary of report content

On the 1 August 2016, the Accessible Information Standard (AIS) was introduced. This legislation aims to make sure that anyone with a disability, sensory impairment or learning disability which affects their abilities to communicate can get information in a way that they can access and understand. Workshop for professionals: Healthwatch’s work on the AIS culminated in a workshop for professionals, giving them a chance to share and learn from each other’s experiences of implementing the legislation within their organisation. The workshop was aimed at staff from NHS, adult social care services and voluntary, community and social enterprise (VCSE) organisations across B&NES, Bristol and South Gloucestershire. The group received three presentations from local providers who shared their experiences of implementing the AIS within their organisation. In addition to sharing feedback on barriers that they have faced in implementing the Standard, the presenters also shared examples of what they have done and their plans for the future. This report contains the findings of the meeting/workshop and the way forward. The ideas came from the attendees of the meeting and the list of people are also contained with the report. Some recommendations from the day:  Having resources where to go for translators/different formatting  Have service users info on their rights under AIS  Promote AIS internally/externally  We are making planned changes  Help to make AIS the foundation for all information  Top down starting with our Equality and Diversity policy  Accountability lines – who is responsible for implementing the Standard and assuring what we are doing?  Focus Group going through the AIS, target setting/competitions etc.

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General details

Report title 
Accessible Information Standard
Local Healthwatch 
Healthwatch Bath and North East Somerset
Healthwatch Bristol
Healthwatch South Gloucestershire
Date of publication 
Friday, 15 June, 2018
Date evidence capture began 
Friday, 15 June, 2018
Date evidence capture finished 
Friday, 15 June, 2018
Type of report 
Local analysis
Key themes 
Booking appointments
Public involvement
Quality of appointment
Quality of care
Quality of regulation
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
The Care Forum
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
Baby clinic
Community pharmacy
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Health visitor
Out of hours
NHS 111
Urgent care services
Secondary care services 
Acute services with overnight beds
Other services 
NHS choices

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Eye conditions
Types of disabilities 
Learning or understanding or concentrating
Mental health
Vision impairment
Long term condition
Types of long term conditions 
Another long-term condition
Blindness or severe visual impairment
Deafness or severe hearing impairment
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.