Accessible Information Standard

Download (PDF 273KB)

Summary of report content

Would you like to look at:

General details

Report title 
Accessible Information Standard
Local Healthwatch 
Healthwatch Bath and North East Somerset
Healthwatch Bristol
Healthwatch South Gloucestershire
Date of publication 
Friday, 15 June, 2018
Date evidence capture began 
Friday, 15 June, 2018
Date evidence capture finished 
Friday, 15 June, 2018
Type of report 
Report
Local analysis
Key themes 
Access
Booking appointments
Interpreters
Public involvement
Quality of appointment
Quality of care
Quality of regulation
Staff training
Support
Healthwatch reference number 
REP-4427

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
The Care Forum
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
Baby clinic
Community pharmacy
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Health visitor
Out of hours
NHS 111
Urgent care services
Secondary care services 
Acute services with overnight beds
Appointments
Other services 
NHS choices

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Eye conditions
Types of disabilities 
Hearing
Learning or understanding or concentrating
Memory
Mental health
Mobility
Multiple
Vision impairment
Long term condition
Types of long term conditions 
Another long-term condition
Blindness or severe visual impairment
Deafness or severe hearing impairment
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
31
Age group 
All
Gender 
All
Ethnicity 
All
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Care / support workers
Doctors
Nurses
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.