Access to Primary Care Report, Knowsley

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Summary of report content

This document explores the findings of a six month study by Healthwatch Knowsley to ascertain the issues and good practice experience by people using GP and other Primary Care Services Local community college visited on 8 occasions and 46 patient experience feedback forms were completed. Healthwatch Knowsley also visited: 10 GP practices, 6 formal Enter and View visits at 2 Accident and Emergency Departments. 783 patient experience comments gathered. Recommendations: • Healthwatch Knowsley to seek to work with Knowsley Clinical Commissioning Group (CCG) to develop a piece of work which looks in depth at people’s preference in relation to access to primary care in Knowsley. Working closer with the established Patient Participation Groups in Knowsley linked to GP practices to share the findings of this report and to build on the understanding of what patients require. • A focused campaign needs to be undertaken to inform the community of the current pressures on primary care, the options available and raise awareness of the types of appointments that can be had with a GP. A theme within this could be addressing the misconception that a telephone appointment is not a GP consultation. • Explore the area of patient choice and how practices can work closer together to provide a range of options across a geographical area. For example promoting to patients that if they can choose to move to a neighbouring practice if they would prefer to access appointments in different ways. (Skype/telephone based or through sit and wait).

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General details

Report title 
Access to Primary Care Report, Knowsley
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 2 February, 2017
Date evidence capture began 
Thursday, 7 July, 2016
Date evidence capture finished 
Thursday, 2 February, 2017
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Integration of services
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Accident & emergency
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Blindness or severe visual impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Other population characteristics 
People who are long-term unemployed
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.