Access to Primary Care Report, Knowsley

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Summary of report content

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General details

Report title 
Access to Primary Care Report, Knowsley
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 2 February, 2017
Date evidence capture began 
Thursday, 7 July, 2016
Date evidence capture finished 
Thursday, 2 February, 2017
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Integration of services
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6627

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
Other (please specify)
Primary research method used 
Engagement event
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Accident & emergency
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of disabilities 
Hearing
Types of long term conditions 
Blindness or severe visual impairment

Details of people who shared their views

Number of people who shared their views 
783
Age group 
All
Gender 
All
Ethnicity 
All
Other population characteristics 
People who are long-term unemployed
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.