Access to NHS dentistry in Norfolk

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Summary of report content

Healthwatch Norfolk wrote a briefing about access to dentistry, using a multitude of different ways to get feedback. They spoke to 152 people.

They found that NHS dental provision in Norfolk is very limited.  Many dentists aren’t able to take on new NHS patients. Vulnerable patients are missing out on treatment.

Very few practices have a waiting list or emergency treatment available to non-registered NHS patients.  Patients are being forced to go private for treatment.

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General details

Report title 
Access to NHS dentistry in Norfolk
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Wednesday, 15 September, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Cost of services
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.