Access to Healthcare for Asylum Seekers and Refugees

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Summary of report content

Healthwatch Redbridge conducted interviews and a survey with 20 refugees and vulnerable migrants to gather their experiences of access to healthcare. 

The report found that vulnerable migrants, especially those with insecure immigration status, are deterred from accessing medical services. Some worry that they will have to pay for medical care and so avoid accessing services. There were issues with transport affecting their ability to access healthcare. People also reported that a lack of interpreting and translation was an issue when accessing services.

There were no recommendations in this report. However, the Barking & Dagenham, Havering and Redbridge Clinical Commissioning Group responded to the findings.

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General details

Report title 
Access to Healthcare for Asylum Seekers and Refugees
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Tuesday, 23 February, 2021
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Health inequalities
Holistic support
Information providing
Integration of services
Interpreters
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-8090

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Voluntary and Community Sector
If this work has been done in partnership, who is the partner? 
Refugee and Migrant Forum Essex & London (RAMFEL)
Primary research method used 
Structured interview
Survey
How was the information collected? 
Research

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
20
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.