Access to GP Practices Survey Report, Bracknell Forest

Download (PDF 2.08MB)
You voted 'No'.

Summary of report content

This survey was completed as GP Services, particularly access to and ability to make an appointment at a convenient time and in a timely manner, remains the topic Healthwatch Bracknell Forest receives the most feedback on. A survey was carried out over a 10 day period from 17th October 2017. 176 Sueveys were completed and the following GP surgeries were mentioned: Binfield Surgery, Boundary House Surgery, Crown Wood Medical Centre, Easthampstead Surgery, Evergreen Practice, Forest Health Group, Gainsborough Practice, Great Hollands Practice, Green Meadows Surgery, Heath Hill Surgery, Ringmead Medical Practice, Waterfield Practice. As a result of this survey and the mainlt negative experiences recorded, in June 2017, Healthwatch Bracknell Forest took part, over 2 days, in the development of a training course for BACCG for reception and administration staff in customer service –providing the patient’s perspective.

Would you like to look at:

General details

Report title 
Access to GP Practices Survey Report, Bracknell Forest
Local Healthwatch 
Healthwatch Bracknell Forest
Date of publication 
Monday, 5 February, 2018
Date evidence capture began 
Tuesday, 17 October, 2017
Date evidence capture finished 
Thursday, 26 October, 2017
Type of report 
Patient experience
Key themes 
Booking appointments
Communication between staff and patients
Quality of staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.