Summary of report contentThis survey was completed as GP Services, particularly access to and ability to make an appointment at a convenient time and in a timely manner, remains the topic Healthwatch Bracknell Forest receives the most feedback on. A survey was carried out over a 10 day period from 17th October 2017. 176 Sueveys were completed and the following GP surgeries were mentioned: Binfield Surgery, Boundary House Surgery, Crown Wood Medical Centre, Easthampstead Surgery, Evergreen Practice, Forest Health Group, Gainsborough Practice, Great Hollands Practice, Green Meadows Surgery, Heath Hill Surgery, Ringmead Medical Practice, Waterfield Practice. As a result of this survey and the mainlt negative experiences recorded, in June 2017, Healthwatch Bracknell Forest took part, over 2 days, in the development of a training course for BACCG for reception and administration staff in customer service –providing the patient’s perspective.
Would you like to look at:
Access to GP Practices Survey Report, Bracknell Forest
Healthwatch Bracknell Forest
Date of publication
Monday, 5 February, 2018
Date evidence capture began
Tuesday, 17 October, 2017
Date evidence capture finished
Thursday, 26 October, 2017
Type of report
Communication between staff and patients
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Primary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?
Tangible impact (not cost related)