Access and experience of GP services

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Summary of report content

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General details

Report title 
Access and experience of GP services
Local Healthwatch 
Healthwatch Southwark
Date of publication 
Monday, 4 January, 2016
Date evidence capture began 
Thursday, 31 December, 2015
Type of report 
Other
Patient experience
Healthwatch reference number 
HW-0000003

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Focus group
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
No
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
79
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.