Mobility challenges and opportunities report

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Summary of report content

Healthwatch Bury undertook a piece of qualitative research to explore the issues and concerns affecting people living in Bury with mobility impairment. Healthwatch completed one to one interviews, met with two local groups and promoted a survey across social media channels. Healthwatch Bury asked people to tell them about: The assistance they have to enable and support their lives (such as family help, Personal Assistants, friends, living in a residential setting or the care agency). Their experiences of finding and accessing community groups in Bury. Their experience of finding and accessing paid support and additional funds. Their experiences of health and social care. Changes they would like to make to health or social care services. Concerns around wheelchair services. Their experience concerning access issues. The key messages were: Most rely on support from family and friends with many acting as carers. Personal assistants are key to help people remain independent but keeping and finding the right PA is not always easy. Access to suitable transport is important to help them maintain their independence but access issues and costs are blockages. Concerns about Ring and Ride and taxi access. Access to local groups and social interaction is important but many don’t know where to go although those that do find them invaluable. Accessing funds and benefits is a constant round of assessments and reviews. Finding information and the ability to challenge funding decisions related to care, is difficult. Access to adaptations to help people remain independent takes too long. About half of the respondents did not feel involved as much as they wanted to be in discussions about their healthcare. There is a need for greater empathy concerning disabilities, through improved disability awareness training across health and social care. Services should be co produced and developed alongside mobility impaired service users. Around a third of wheelchair respondents had no concerns about the repair service but half had found the service difficult to access and waiting times are too long. The need for improved mobility friendly public transport and access to facilities is required. Healthwatch Bury have suggested a number of recommendations which have been agreed following discussion with an advisory group made up of mobility impaired service users.

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General details

Report title 
Mobility challenges and opportunities report
Local Healthwatch 
Healthwatch Bury
Date of publication 
Saturday, 1 December, 2018
Date evidence capture began 
Saturday, 1 December, 2018
Date evidence capture finished 
Saturday, 1 December, 2018
Type of report 
Report
Key themes 
Access
Building and facilities
Healthwatch reference number 
Rep-7066

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Adult social care
Other services 
Equipment service

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.