20150511 Warwickshire - The Revel Surgery Barr Lane.pdf

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View to The Revel Surgery, on 11th May 2015. There were no concerns observed with the external building and the surgery was clean and tidy from inside. There is surgery car parking with disabled provision and access to public parking immediately at the front of the building. The Healthwatch team found the surgery met all their observational criteria. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. The responses ticked all the boxes and overall the patients were quite happy with the services. Out of the 42 respondents 40 found the surgery to be good in opening hours and 41 rated it good on cleanliness and hygiene. The overall satisfaction of the respondents was very high “Exceptional surgery – very caring in all aspects.” The only recommendation provided was to make the notice board less cluttered and to have a specific notice about the PPG. The surgery responded with a few points of clarification.

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General details

Report title 
20150511 Warwickshire - The Revel Surgery Barr Lane.pdf
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 11 May, 2015
Date evidence capture began 
Monday, 11 May, 2015
Date evidence capture finished 
Monday, 11 May, 2015
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Car parking access
Communication between staff and patients
Complaints procedure
Decor
Health and safety
Quality of appointment
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5285

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
42
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.